Tech support scams

This week sees the UK and US national consumer protection organisations go to war against Tech Support scams. National Trading Standards is supporting the Federal Trade Commission’s (FTC) campaign to highlight the most widespread scam to afflict English speaking consumers. Tech support scams are a class of telephone fraud, where scammers claim to be technical  Read ▶

Initiative to curb sale of counterfeit goods

A new, government-backed initiative has been developed to protect consumers and small businesses from the harm caused by the growing trade in fake goods on social media ‘buy-and-sell’ groups. The Real Deal Online programme has been developed by the National Markets Group for IP Protection (NMG) in conjunction with the National Trading Standards eCrime Team  Read ▶


A man who operated websites which conned consumers out of £1.6m has been handed a one year suspended prison sentence and ordered to pay £200,000 within 28 days at Leeds Crown Court today. The sentence comes after he pleaded guilty to breaches of the Consumer Protection from Unfair Trading Regulations 2008 following a National Trading  Read ▶

Scams Awareness Month 2018

Don’t miss a trick, be Scam Aware Scams Awareness Month 2018 launches on the 4th of June. The annual campaign raises awareness and takes a stand against the crimes and predatory practices which affect millions of people. Research conducted by Citizens Advice indicates that almost three-quarters (72%) of those surveyed had been targeted by scammers over  Read ▶


Two more people have been sentenced after pleading guilty to their roles in one of the biggest online conspiracy cases in UK legal history. Liam Hincks received 11 months in prison on Monday 26 March – which took into account his cooperation with the prosecution – and Caroline Gowans received a two year suspended prison sentence,  Read ▶

Six sentenced in copycat case

Six people have today (6 March 2018) been sentenced to a total of more than 35 years in prison after being convicted of defrauding UK consumers out of over £37 million in one of the largest UK online crime cases. They operated a number of ‘copycat websites’, impersonating official government services to sell passports, driving  Read ▶

Call centre computer scam

Defendant misled consumers by claiming to be from reputable computer firms Investigation in conjunction with computer firms helped secure conviction A call centre trader who misled consumers by claiming to be from Microsoft to carry out computer repairs has today [26 January 2018] been sentenced after pleading guilty to four unfair trading practices. Narendra Harilal  Read ▶

CRB fraudster sentenced

Man sentenced to five years and ten months for fraudulent business   A man who ran a large Disclosure and Barring Service (DBS) check fraud has been sentenced to five years and ten months at York Crown Court today (18th December). Marcus Ashcroft-Jones pleaded guilty to charges relating to websites set up by the defendant  Read ▶

Citizens Advice warns consumers of ‘trial’ offers

People are losing £141 on average after signing up for a ‘trial’ offer only to later find money has unexpectedly been withdrawn from their bank account, new research from Citizens Advice finds. The bulk of sign-ups happen online (77%) where businesses can hide information, through the use of pop-ups or smaller font for example, making  Read ▶

Know what you are signing?

Consumers need to know what they are signing up for so they can effectively cancel services and not be out of pocket New analysis shows that in three months consumers paid an average of £160 towards unwanted subscriptions like gym memberships, television, insurance and online streaming services. With the rise of subscription services available to  Read ▶