For the foreseeable future it won’t be possible to contact us by phone, but you can contact us in a number of other ways.

General enquiries:

For general enquiries please email us here at The National Trading Standards eCrime Team (NTSeCT) aims to respond to all enquiries within 24 hours.

Report a scam or rip-off:

If you have been the victim of an online scam or rip-off, or one via email, mobile phone call or text you can report fraud to the National Trading Standards eCrime Centre by calling the Citizen’s Advice Helpline on 03454 04 05 06.

Comments or complaints about the NTSeCT website:

If you have any comments or complaints about this website then please let us know by emailing us at

Press enquiries:

Press enquiries can be made by emailing us in the first instance on Please provide a contact phone number and a press officer will call you back. This email address is monitored during business hours.