Report Scam

Contact Us

You can contact us in the following ways.

Report a scam or rip-off:

If you have been the victim of an online scam or rip-off, you can get advice or book a face-to-face appointment with a Citizens Advice Scams Action adviser by calling:

 0808 250 5050

The service is open from Monday to Friday, 9am to 5pm. We're closed on bank holidays.

Calls are free from mobiles and landlines.

If the service is closed you can fill in the Citizens Advice scams contact form and an adviser will get in touch with you.

Complaining about Goods or Services

If you have a complaint about goods or services, please contact Citizens Advice for information and advice:


You can call the Citizens Advice consumer helpline on: 

 0808 223 1133

Or you can talk to a Welsh-speaking adviser on:

 0808 223 1144

If you would like to contact your local authority trading standards service, please enter your postcode on the  "Find my Council" page of the .gov web site to find a Trading Standards office near you.

General enquiries:

For general enquiries please email us here at The National Trading Standards eCrime Team (NTSeCT) aims to respond to all enquiries within 24 hours.

Comments or complaints about the NTSeCT website:

If you have any comments or complaints about this website then please let us know by emailing us at

Press enquiries:

Press enquiries can be made by emailing us in the first instance on Please provide a contact phone number and a press officer will call you back. This email address is monitored during business hours.

Enquiry Form